NCAtrak Support

NCAtrak Web-site Layout

NCAtrak is divided into 4 sections that display at all times. The sections are listed below.

    ✓ Header - white space across the top of your screen,

    ✓ Menu – orange area on left side of your screen,

    ✓ Footer - white space across the bottom of your screen.

    ✓ Active Page - in the center of the screen.

    ✓ Scroll Bars - There is a menu scroll bar on the right side of the menu for navigating through 

        the menu when the options are expanded. There is also a scroll bar that displays to the right side 

        of the active page when the active page contains more than will fit on your screen.

□    Header

        The header contains a space for your CAC’s name and logo, the name of the person who

        is logged into NCAtrak, the session timer, and the NCAtrak logo.

        ✓ Your CAC Name and Logo

            Your CAC name is added from the name entered on the CAC/MDT set-up tab (See Administration on 

            Menu). You can also have your CAC logo added by contacting NCA and providing the image 

            electronically.

        ✓ Managing the Session Expiration

            This is a timer located in the NCAtrak header beneath the name of the person who is logged into 

            NCAtrak. The timer automatically counts down 15 minutes, at which time, your session will expire. 

            The feature is often called a “time out” feature in web-based applications and is provided to help 

            you maintain the privacy of your records by locking access to the system from your computer after 

            15 minutes of inactivity. If you are in the middle of entering data in a screen and stop to take a

            phone call, it is always a good idea to click ‘SAVE’ just in case the system ‘times-out’ while you are talking

            and the data you have entered is lost. You will notice that the timer re-starts often as long as you are 

            sending and receiving information from the database. You will see a pop-up notice that let’s you know when your                   session is about to expire.

□     Footer

       There is only one item in the Footer but it is very useful.

        ✓ Log a Comment, Suggestion, or Incident

            This link is provided for you in the Footer so you can share information with NCA about your 

            experience with NCAtrak. Comments and suggestions give NCA feedback about what you like and what 

            you would like to see changed, enhanced, or added to NCAtrak. Incidents are concerns you have about 

            the security, privacy, or confidentiality of the system or the data in the system. Please include your name

           and email address when sharing information.

□     Menu

        The NCAtrak menu is the orange colored section on the left side of the page. Your Menu is 

        customized to your privileges, with access to NCAtrak features you are authorized to access. The 

        Menu is one big table of contents separated into sections called ‘menu options.’ Each menu option contains links to                NCAtrak pages related to that option. The menu scroll bar on the right side of the menu gives you access to the menu           options even when they are all expanded. The NCAtrak menu is also an interactive source of data that even changes to 

        provide information about a case as you work in the case record, and much more.

            ✓ Mini-tabs (Home, Help, Logout)

                These three mini-tabs are quick links to help you return to the home page (Home), access help for 

                the NCAtrak page you are on (Help), or log out of the system (Logout).

            ✓ Menu Scroll Bar Manager Icon

                The scroll bar manager icon is a little tab beside the Logout tab that is used to manage the menu 

                scroll bar. The default setting for the scroll bar is for it to display on the right side of the 

                menu. When it is in this position it will scroll the menu items only. The other option which you 

                can activate when you click the icon is for the scroll bar to move to the far right side of the 

                screen. In this position the scroll bar will scroll the entire web-page, (menu, header, active page 

                and footer) all as one unit.

            ✓ Menu Options

                The main menu items are represented in rows on the NCAtrak Menu. Each row has an expand/contract 

                arrow. Click the item to expand the menu to display links to the specific pages or ‘tabs’ of that 

                feature. Click the main item again to contract the menu so you can manage what displays on your 

                home page.

            ✓ Page Links within Each Menu Option

                Each major menu option contains additional links and information. The table below

                describes what’s available in each major menu option and how to access it.

□      Working with Case Record tools in the Header and Menu

        The Case Record displays in the Active Page area of the NCAtrak web-site. There are also some 

        additional tools in the Header and Menu when a case record is open.

        ✓ Additional tools in the header:

            The header expands to include the case tabs, the Alleged Victim/Client name, the Case Number, and 

            links to other cases for the Alleged Victim/Client. Each of these additional features is described 

            below.

            •  Tabs – the information in a case record is divided into sections to allow CACs the ability to 

                set user privileges to access the data in a manner that meets your local community needs for 

                maintaining privacy and confidentiality. The tabs you see are the tabs you have been given 

                privilege to access. You will have either view or edit access to the data in the tab.

            •  CAC Case Number – The CAC Case Number is a number generated by NCAtrak to ensure no case has the 

                same number.

            •  Other Cases for this Alleged Victim/Client - This feature, located in the header of all case 

                records, notifies you that the Alleged Victim/Client has another case in NCAtrak. You can click the 

                case number and view a Case Report that includes information entered on the tab you are on. For 

                example, if you are working on the General Tab the information displayed in the Case Report will 

                include any information entered on the General Tab for that case. Access may be denied if you do 

                not have privileges to view data from the other case.

        ✓ Additional tools in the menu:

            The Menu expands to include links to people and upcoming events on this case, and case report 

            links.

            •  People – When you are in a case record, the names of all of the people associated with the case 

                are listed. Hover over the name to view information about the person’s role on the case and 

                relationship to the alleged Victim/ client as well as some demographic information for that person.

            •  Upcoming Events – When you are in a case record, all scheduled sessions, court hearings, and MDT 

                meetings related to this case are listed in this part of the menu. Hover over the event to view 

                additional information.

            •  Case Reports – When you are in a case record, a list of case-related reports displays here. To 

                run the report, click the report name. If additional report parameters are needed such as a date 

                range, the report will request them. These case reports are created in the Reports Tab and in 

                Custom Reports. Refer to these features for more details about how to set up the reports.