Users can now reset their own passwords with the password reset self-service feature on the login
page of NCAtrak.
NOTE: In order for the password reset feature to work, the user must have a unique email address
associated to his/her NCAtrak account. This means the email address is listed in the user’s NCAtrak
profile.
Password Reset
Step 1: Click on the “Forgot your password?” link at the login page.
Figure 1. “Forgot your password?” link
Step 2: Enter your email in the “Email” field.
You should enter the email address associated to your NCAtrak account. Click on the “Send Email”
button.
Figure 2. Email text box
You will receive a message that an email has been sent to your email address.
Figure 3. Email sent message
Step 3: Verify that you have received the email from NCA Online (donotreply@ncatrak.org).
Email will look like the following:
Figure 4. Email from NCA Online
Step 4: Click on the link in the password reset email.
It will take you to the password reset page where you need to enter your username and your new
password.
Figure 5. Password reset page
Step 5: Enter a New Password
In this password reset page, type in your username and your new password. Make sure that the new
password is 8-16 characters in length and must include one of each of the 4 items: upper case
letters, lower case letters, numbers and special characters (~, !, @, #, $, %, ^, &, *, +, -, <,
>, ?, or |).
Figure 6. New password text fields
Once successful, it will redirect you to the NCAtrak home page.
Figure 7. NCAtrak homepage
Common Issues
Password reset email is not received.
This is likely caused by having no email address set for you in your NCAtrak profile. Verify that
your NCAtrak account has the correct email address associated to it. You can check this by
clicking on “Update My Profile.”
Figure 8. Email text field in “Update My Profile”
NOTE: If you are not able to log in to NCAtrak anymore, your center’s Security Officer/Admin can
help update your profile via the Personnel page and enter the correct email address for your
account.
Once this is added, you can follow the steps for resetting your password.
Password reset email is not received even if an email address is listed in the
user’s NCAtrak profile or the password reset email is received but after clicking on the link to
reset the password, an error is displayed.
If you already have an email address associated to your NCAtrak profile but you are still not
receiving the password reset email, this may be due to security settings for your network or your
email account. Since the password reset email has a URL or a clickable link in the email, this may
be blocked by your office network.
In order to fix this, have your center’s Security Officer/Admin change your email address to a
non-work email, like a Yahoo email or Gmail account. When this is done, you can do your password
reset either on your smartphone (which is not connected to your office network/wifi) or your
computer at home.
NCAtrak keeps asking user to reset their password after session times out or user logs out or even
after just doing a successful password reset.
If you are using Internet Explorer (IE 11) to access NCAtrak, clear the cache first. While on the
IE window, press Ctrl + Shift + Delete all together. The window for clearing IE cache will appear.
Make sure to uncheck Preserve Favorites website data and check Passwords, Temporary Internet Files
and Cookies then click Delete.
Figure 9. Delete browsing history check boxes
You should get a confirmation that it is done at the bottom of the IE window.
Figure 10. Confirmation message
After this, close all IE windows. Once done, try to access NCAtrak by typing www.ncatrak.org
manually into the address bar. If you have any shortcut icons or links in your Favorites for
NCAtrak, delete those and create new ones.
When you are at the NCAtrak login page, you can reset your password. Your new password
should now work and NCAtrak will not keep asking you to reset it.